Instruction

• How to connect piko Mobile to a mobile communications network
• Adding credits
• Outgoing calls
• Balance
• How to send and receive SMS
• Technical requirements
• Frequently Asked Questions

• How to connect piko Mobile to a mobile communications network
  
  
  Carefully withdraw piko Mobile from its plastic case and place the SIM card into your mobile phone as shown in the phone’s manual.
  Switch the phone on.
  A message on the screen will prompt you to enter PIN1 code (you will find it on the reverse of the SIM card).
  Save the PIN and PUK codes! You will need them for future piko Mobile operations.
  piko Mobile logo will appear on the screen.
  
  
  
• Adding credits
  
  
  Take the renewal card.
  Carefully remove the scratch off label on the card.
  From the phone menu enter the piko Mobile section.
  Choose the Add Credit function.
  The message «Please Enter PIN» will appear on the screen.
  Enter the 16-digit PIN code and press OK.
  A message with the information about the added credits will then appear on the screen.
  
  Another option you have, go to nearest location that have piko Mobile logo and ask them for refill or just go online on www.pikomobile.com and click on shop link and proceed with online payment instructions
  
  
  
• Outgoing calls
  
  
  Enter the number you wish to call. Please make sure you add the symbol «+» or «00» before the country code and the local number.
  For example, if you call a number in France, please first enter +33 (country code) and then the local phone number.
  Press the «Call» button.
  The message «Wait for Call» will appear on the screen.
  After a few of seconds you will receive an incoming call from the system which will then connect you to the requested phone number.
  The system will generate a message regarding the available time balance.
  Press the «Answer» button.
  Wait for the connection and talk.
  You can call any phone number that is stored in your mobile’s memory. Just make sure you save the numbers with their corresponding country codes (for example, +33 for France).
  
  If all these options fails you can chose the USSD code for dialing *146*0033130000000# and then dial.
  
  
  
• Credit balance
  
  
  You can make and receive calls as long as your SIM card has credit.You can check your credit balance in two ways.
  Choose the piko Mobile section in your phone menu.
  Choose the Check Balance function.
  A message with your credit balance will appear on your screen.
  Credit balance can be checked by sending a request. Enter number 099.
  Press the «Call» button.
  A message with your credit balance will appear on your screen.
  
  
  
• How to send and receive SMS
  
  
  Simply send and receive SMS in accordance with your phone’s manual or go to piko Mobile SIM menu and try sending SMS from that menu.
  
  
  
• Technical requirements
  
  
  piko Mobile can be used with any GSM mobile phone, except phones that are designed to be used only on specific networks. Some very old phone models do not support the service in piko Mobile automatic mode. In this case you can make calls, send and receive SMS as well as check your credit balance using the piko Mobile menu that is displayed automatically in the phone menu when using a piko Mobile.
  
  Before unpacking piko Mobile please read the instructions for use that are available at the point of sale. By opening the packaging you confirm that you have read and accept the instructions for use and tariffs of piko Mobile.
  
  
  
• Frequently asked questions
  
  
  How can I communicate my new piko Mobile number to my family and friends?
  Enter a voice message with the details of your number into the phone’s automatic answering device. Tell your relatives, friends or business partners your telephone number and receive all incoming calls abroad free of charge!
  
  How long does the piko Mobile SIM card operate and how long is the card credit valid for?
  The SIM card and the credit have no limit. However, the card is deactivated when it is not used for more than two years.
  
  When are the credits withdrawn for making and receiving calls?
  Money from the credit balance is deducted as your call proceeds in real time.
  
  How are my calls charged?
  The charge is per minute of a successful connection.
  
  My piko Mobile number has the country code +372. This code belongs to which country?
  piko Mobile numbers use Estonia’s country code (+372).
  
  How much does it cost if I query my credit balance and want to add credits via number 099?
  It is free of charge.
  
  Can I call number 099 from my fixed line?
  No, this service is not available when calling from a fixed line.
  
  Can the piko Mobile SIM card be used in any mobile phone?
  The piko Mobile SIM card can be used with any GSM mobile phone except phones that are designed to operate only in specific networks (operator discounted mobile phones).
  
  Does the person I am calling see my number?
  Yes, if the person has activated the service Caller ID.
  
  Can I hide my number so that the person I am calling does not see it?
  This service is not available.
  
  Can I use the internet with piko Mobile?
  Yes, please enable GPRS service in your account at www.pikomobile.com or call our support at +372 5999 3999.
  
  Can I use the phone book in my phone?
  Yes. To make international calls the numbers must be entered with country and city code 0037744xxxxxx or +38138xxxxxx.
  
  How much does it cost to call an piko Mobile number?
  To call an piko Mobile number costs the same as to call any mobile number in Estonia.